Last modified: 2022 12 14
Effective date: 2022 12 14
If you have questions or concerns regarding our policy or practices, please contact our privacy officer by email at firstname.lastname@example.org or at the following address:
80 Centre Street, Thornhill, Ontario, Canada L4J 1E9
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you can contact the Information and Privacy Commissioner of Ontario:
Information and Privacy Commissioner of Ontario
2 Bloor Street East
Registration is required if you want to use certain features of the Product. Organizations and other persons providing volunteer opportunities may register at: www.volunteersuccess.com. As part of this registration, we will require that you submit certain information that is relevant to the purposes of the Product. We collect the following information (“Personal Information”) from our subscriber’s registration information for Organizations and others providing volunteer opportunities; Organization logo, first and last name, Organization Category, Organization Type, Website URL, Complete Organization's address including city, province and Country of residence, postal code, phone number, email address, username and password, Social networks URL (optional), Description about the organization, Featured group (optional), Media related to the organization such as pictures, videos etc (optional)
We also collect the following information (“Personal Information”) from our subscriber’s registration information for Volunteers: Profile photo (optional), First name, Last name, birth date, Email address, Country (Canada, US) City, Region/Province, Postal Code that the volunteer lives in Social networks URL (optional), Information about the volunteer "About me" section, Language proficiency, Featured group (optional), Age range, Group identity (optional), Resume (optional), Media related to the volunteer's resume such as portfolio pictures, videos etc (optional).
Upon registration or the use of our location-enabled services on the Product (for example, when you access services from a mobile device), we may need to collect and process information about your actual Global Positioning System location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device identification and other information we hold about you. If you wish to use the particular feature, you will be asked for your consent. If you do not want your location information collected when you use the Product, please contact your device manufacturer or platform provider to determine how to disable the collection of this information.
When you use the Product, we automatically collect and store certain information about your computer or device and your activities including:
● the IP address of your computer;
● the unique mobile device identifier;
● technical information about your computer or mobile device such as the type of device, mobile device identification number, web browser, other browser information (e.g., size, connection speed and connection type), and operating system or platform;
● your preferences and settings (time zone, language, etc.); and
● your internet provider or mobile carrier name.
You may send electronic information or physical documentation to us in the following forms: messages or transaction information relating to your interactions with our volunteers, organizations or other persons offering volunteer opportunities; receipts, personal data in text and picture form; and other User-generated content provided to us in the normal course of your use of the Product, including but not limited to posts, profiles, comments, suggestions, forwarded messages, feedback information, usage information, transaction information and Traffic Data (as defined below).
We may collect your Personal Information when you communicate it to us by use of one of our web forms or other interactions with the Product, by email, or by any other means of communication.
The Product offers publicly-accessible profiles and allows you to create personal or organizational profiles which can be seen by others (collectively, “Public Content”). Volunteer profiles and uploaded resumes are only visible to registered organizations that are logged into Volunteer Success. By registering on our site, YOU ARE GIVING YOUR EXPRESS AND MEANINGFUL CONSENT TO VOLUNTEER SUCCESS TO SHARE YOUR PERSONAL INFORMATION FOR THE PURPOSE (as defined above). You should be aware that any information you provide in this area may be read, collected, and used by others who access them. We take no responsibility for any information which you or your employees, agents, volunteers, contractors and representatives post or publish on the Product and you agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from any such post or publication. We may post your testimonials along with your name on the Product from time to time if such information is provided to us.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
The Product provides a privacy setting that allows users to change their profile from the default public setting to private, which will change the profile’s visibility to other users on the Product. You are responsible for ensuring that you have selected the setting you are most comfortable with.
When volunteer users change their account status to private, they will not be visible to any registered organizations except to those that they’ve shown interest in (by clicking "I’m Interested" on the opportunity).
When organizational users change their account status to private, their profile and opportunities will not be visible in any searches to registered volunteers or any visitors to our site.
"Traffic Data" is collected by the Product and our third-party traffic analysis provider through the use of software that is included on the Product as well as cookies that are stored temporarily on your computer. Together, these technologies help us manage our content by identifying which content is effective.
Cookies are small data files that are stored on a subscriber’s computer for record-keeping purposes. Cookies track where you travel on the Product and what you look at. A session ID cookie expires when you close your browser. When you log into the Product, your browser may ask if you want it to remember you as a registered subscriber of the Product. If you accept, the session ID becomes a persistent cookie, which remains on your hard drive for an extended period of time. Although cookies are used by most major websites and are accepted by default by most web browsers, it may be possible to disable cookies via your browser settings.
When you access the Product using a web browser or other application, we may gather and store certain types of information including: traffic data from your browser, your IP address, location, GPS signals sent by a mobile device, cookie information, and the pages you visit on the Product. Traffic data is helpful in identifying and fixing problems with the Product.
6.11 Opting Out
Volunteer Success allows you to unsubscribe from some email notifications in order to stop receiving non-essential future communications from us from email@example.com
The Company will not use or disclose Personal Information for purposes other than the identified Purpose (as defined above) of the Product. We may use your Personal Information (defined above) to:
▪ provide customer service and support, administrative messages, resolve disputes, and troubleshoot problems including helping third-party service providers fulfil their functions;
▪ fulfil your requests for certain features of the Product;
▪ customize, measure, and improve the Product;
▪ offer or provide you with products and services including providing you information relating to receipts, technical notices, updates, and security alerts;
▪ inform you of targeted marketing, service updates, and promotional offers unless you opt-out;
▪ assist us to measure our performance and to share performance information with others;
▪ aggregate and anonymize data for use for marketing and other analytics purposes;
▪ comply with legal or regulatory requirements (as described below); and
▪ fulfil other purposes such as connecting with third-party portals for volunteer opportunities, subject to your explicit consent.
We may share personal information or feedback with affiliates, third-party vendors, consultants and other service providers who work for us. We may share your first name and comments or feedback with third-parties. We will not tie any other information, other than your first name, that can identify you to your comments or feedback. However, third-parties may be able to tell who you are from your comments, particularly if you provide your full name or your contact information in the comments.
In the event that the Company, or all or a portion of our business, or one or more of its divisions, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, liquidation or other similar transaction, your Personal Information shall be one of the transferred assets.
We may retain your personal information while you have an account with us and thereafter for as long as we need it for purposes not prohibited by applicable laws and subject to the provisions in our Terms.
Notwithstanding the foregoing, the Company reserves the right (and you authorize the Company) to share or disclose your Personal Information when the Company determines, at its sole discretion, that the disclosure of such information is necessary or appropriate:
To use certain services on the Product, we may require credit or debit card account information. By submitting your credit or debit card account information through the Product, you expressly consent to sharing of your information with third-party payment processors, other third-party service providers, and applicable businesses.
Other than information that the Company is required to retain and provide to you by law, you should have no expectation of data retention whatsoever. From time to time the Company will create a backup of all data in the Company’s system. This backup is for use by the Company only in the case of disaster recovery or to maintain business operations in the case of an emergency. No data will be backed up (except for such disaster recovery purposes and Company's internal usage). Backing up your own data is your responsibility. The Company runs a periodic backup of end-user data and may store the end-user data as long as your account is current and active until the expiry of the Data Retention Period.
By providing your mobile phone number, you expressly consent to receive direct dial calls and/or SMS text messages, from Volunteer Success for any urgent and administrative issues. When you sign up for an account, you are opting in to receive emails and notifications from the Product and other Product users signed up with the Product.
You may decide, at your sole discretion, to change your profile setting to private. If you choose to do so, then your profile will not be searchable by organizations or volunteers looking to connect with you. If you are the parent or guardian of a minor, we recommend keeping the minor’s privacy settings private to ensure the minor’s personal information is not shared without your consent. If you choose to make the minor’s profile’s public then, you hereby acknowledge, agree and consent to the minor’s personal information being shared with registered organizations on Volunteer Success.
Volunteer Success disclaims any and all liability whatsoever that may arise as a result of your decision to set your profile setting as Public.
The Company relies on you to ensure that the Personal Information you enter into our system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may make changes or corrections to your Personal Information at any time. You may review or update your personal information by clicking your settings tab in your business dashboard or in the menu located within your personal profile.
When updating your personal information, we may ask you to verify your identity before we can act on your request. Unless required by law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical. Where we can provide information access and correction, and when required by law, we will do so for free.
We also make every effort to ensure the accuracy of the information in our reports, displays, articles and support queries. However, you must verify all information created from your use of the Product. We recommend that you consult a professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk. You are responsible for ensuring that the information you have entered into our system is accurate, reliable and complete.
You acknowledge, and represent to us that you will not share your subscriber identification, and rather that your Organization Representatives shall register for their own subscriber accounts on the Product. You agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from your disclosure to us of Personal Information relating to your Organization Representatives to enable us to set up a user id for such Organization Representatives.
In addition, we restrict unauthorized access through protective policies, procedures, and technical measures, including:
a) providing reasonable physical and electronic safeguards with regard to the storage of Personal Information;
b) limiting access to your Personal Information to those employees or contractors who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs; and
c) governing employees and other contractors by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect.
Please note that no data transmission over the internet or otherwise can be guaranteed to be completely secure. As a result, while we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
If you have a security related concern, please contact us at the contact details provided above. We will work closely with you to ensure a quick and personal response to your concerns.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we may notify you by the email address registered to your account.
We will never send email messages to customers requesting confidential information such as passwords, credit card numbers, or social security or social insurance numbers. Please do not act on any such emails as you may compromise your Personal Information by replying or by following links to a fraudulent website.