VOLUNTEER SUCCESS

Privacy Policy

As of 2022 12 14

 

 

Last modified: 2022 12 14

Effective date: 2022 12 14

 

IF YOU ARE UNDER THE AGE OF 18 (OR THE AGE MAJORITY IN YOUR JURISDICTION) (“MINOR”) YOU MUST SEEK PARENTAL/GUARDIAN CONSENT TO ACCESS AND USE THIS WEBSITE. YOUR PARENT OR GUARDIAN MAY BE RESPONSIBLE AND LIABLE FOR YOUR USE OF THE WEBSITE AND SHALL BE REQUIRED TO PROVIDE THEIR CONTACT INFORMATION TO BE INCLUDED IN YOUR USER PROFILE. IT IS IMPORTANT TO INFORM YOUR PARENT AND/OR GUARDIAN THAT YOU ARE USING THIS WEBSITE. AS THE PARENT OR GUARDIAN, BY USE OF THE PRODUCT, YOU HEREBY ARE PROVIDING YOUR EXPRESS AND MEANINGFUL CONSENT FOR THE USE AND DISCLOSURE OF THE MINOR’S PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

 

 

1.    TERMS OF USE

 

This privacy policy, as well as our Terms of Use, found here: https://www.volunteersuccess.com/terms-of-use (Terms of Use”) govern your access of the Volunteer Success website whether: (a) accessed on a computer connected to the internet at www.volunteersuccess.com or www.volunteersuccess.com (the “Site”); (b) on the Volunteer Success social media properties; or (c) by mobile phone (individually and collectively, (a), (b) and (c) are the “Product”), as owned and operated by Volunteer Success (“Volunteer Success”), a corporation having its registered address at 80 Centre Street, Thornhill, Ontario, Canada L4J 1E9 (also referred to in these Terms as “we”, “us” or the “Company”). Terms capitalized but not defined in this Privacy Policy have the meanings set out in the Terms of Use.

 

2.    INTRODUCTION TO PRIVACY POLICY

 

Volunteer Success aims to connect individuals seeking volunteer opportunities with organizations that have a need to fill such a volunteer role (the “Purpose”). While doing so, Volunteer Success is committed to maintaining the confidentiality, integrity and security of any Personal Information (as defined below) about our subscribers to the Site. The Company strives to support individuals and business owners with the Product, while respecting your privacy expectations and protecting your Personal Information. To demonstrate our commitment to protecting your privacy, we have developed this privacy policy (“Privacy Policy”), which describes how we will collect, use, disclose and protect your Personal Information through the Site.

 

By accessing and/or using the Product, you agree to all the terms and conditions of this Privacy Policy and the Terms of Use found here: https://www.volunteersuccess.com/terms-of-use and which are incorporated here by reference. If you do not agree to all the terms and conditions of this Privacy Policy and the Terms of Use, do not use the Product.

 

3.    AMENDMENTS TO THIS PRIVACY POLICY

 

The Company may amend or change this Privacy Policy at its sole discretion at any time, and in accordance with the amendment provisions set out in the Terms of Use. The use of the information we collect at any given point is subject to the Privacy Policy in effect at the time of collection. If we make any material changes, we will notify you by email or by means of a notice on the Product prior to the change becoming effective. We will post the most current Privacy Policy on the Product, and your use of the Product is subject to the most current Privacy Policy as posted on the Product at any time. We encourage you to periodically check our Privacy Policy for the latest information on our current policy.

 

4.    CONTACT INFORMATION

 

If you have questions or concerns regarding our policy or practices, please contact our privacy officer by email at privacy@volunteersuccess.com or at the following address:

 

VOLUNTEER SUCCESS

80 Centre Street, Thornhill, Ontario, Canada L4J 1E9

If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you can contact the Information and Privacy Commissioner of Ontario:

 

Information and Privacy Commissioner of Ontario

2 Bloor Street East

Suite 1400

Toronto, Ontario

M4W 1A8

https://www.ipc.on.ca

 

5.    GENERAL

 

We may provide areas on our websites where you can post information about yourself and others and communicate with others or upload content. Such postings are governed by the Company's Terms of Use. In addition, such postings may appear on other Product or when searches are executed on the subject of your posting. We cannot control who reads your posting or what other users may do with the information you voluntarily post. Therefore, we encourage you to exercise discretion and caution with respect to your personal information.

 

6.    COLLECTION OF PERSONAL INFORMATION

 

6.1    Collection of information at registration

Registration is required if you want to use certain features of the Product. Organizations and other persons providing volunteer opportunities may register at: www.volunteersuccess.com. As part of this registration, we will require that you submit certain information that is relevant to the purposes of the Product. We collect the following information (“Personal Information”) from our subscriber’s registration information for Organizations and others providing volunteer opportunities; Organization logo, first and last name, Organization Category, Organization Type, Website URL, Complete Organization's address including city, province and Country of residence, postal code, phone number, email address, username and password, Social networks URL (optional), Description about the organization, Featured group (optional), Media related to the organization such as pictures, videos etc (optional)

 

We also collect the following information (“Personal Information”) from our subscriber’s registration information for Volunteers: Profile photo (optional), First name, Last name, birth date, Email address, Country (Canada, US) City, Region/Province, Postal Code that the volunteer lives in Social networks URL (optional), Information about the volunteer "About me" section, Language proficiency, Featured group (optional), Age range, Group identity (optional), Resume (optional), Media related to the volunteer's resume such as portfolio pictures, videos etc (optional).

 

6.2    Mobile Device Location Information

Upon registration or the use of our location-enabled services on the Product (for example, when you access services from a mobile device), we may need to collect and process information about your actual Global Positioning System location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device identification and other information we hold about you. If you wish to use the particular feature, you will be asked for your consent. If you do not want your location information collected when you use the Product, please contact your device manufacturer or platform provider to determine how to disable the collection of this information.

 

6.3    Collection of information when you use the Product

When you use the Product, we automatically collect and store certain information about your computer or device and your activities including:

       the IP address of your computer;

       the unique mobile device identifier;

       technical information about your computer or mobile device such as the type of device, mobile device identification number, web browser, other browser information (e.g., size, connection speed and connection type), and operating system or platform;

       your preferences and settings (time zone, language, etc.); and

       your internet provider or mobile carrier name.

 

6.4    Collection of information submitted by you

You may send electronic information or physical documentation to us in the following forms: messages or transaction information relating to your interactions with our volunteers, organizations or other persons offering volunteer opportunities; receipts, personal data in text and picture form; and other User-generated content provided to us in the normal course of your use of the Product, including but not limited to posts, profiles, comments, suggestions, forwarded messages, feedback information, usage information, transaction information and Traffic Data (as defined below).

 

6.5    Collection through interaction with the Product

We may collect your Personal Information when you communicate it to us by use of one of our web forms or other interactions with the Product, by email, or by any other means of communication.

 

The Product offers publicly-accessible profiles and allows you to create personal or organizational profiles which can be seen by others (collectively, “Public Content”). Volunteer profiles and uploaded resumes are only visible to registered organizations that are logged into Volunteer Success. By registering on our site, YOU ARE GIVING YOUR EXPRESS AND MEANINGFUL CONSENT TO VOLUNTEER SUCCESS TO SHARE YOUR PERSONAL INFORMATION FOR THE PURPOSE (as defined above). You should be aware that any information you provide in this area may be read, collected, and used by others who access them. We take no responsibility for any information which you or your employees, agents, volunteers, contractors and representatives post or publish on the Product and you agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from any such post or publication. We may post your testimonials along with your name on the Product from time to time if such information is provided to us.

 

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

 

The Product provides a privacy setting that allows users to change their profile from the default public setting to private, which will change the profile’s visibility to other users on the Product. You are responsible for ensuring that you have selected the setting you are most comfortable with.

 

When volunteer users change their account status to private, they will not be visible to any registered organizations except to those that they’ve shown interest in (by clicking "I’m Interested" on the opportunity).

 

When organizational users change their account status to private, their profile and opportunities will not be visible in any searches to registered volunteers or any visitors to our site.

 

6.6    Traffic Data

"Traffic Data" is collected by the Product and our third-party traffic analysis provider through the use of software that is included on the Product as well as cookies that are stored temporarily on your computer. Together, these technologies help us manage our content by identifying which content is effective.

 

6.7    Use of Cookies and Usage Data

Cookies are small data files that are stored on a subscriber’s computer for record-keeping purposes. Cookies track where you travel on the Product and what you look at. A session ID cookie expires when you close your browser. When you log into the Product, your browser may ask if you want it to remember you as a registered subscriber of the Product. If you accept, the session ID becomes a persistent cookie, which remains on your hard drive for an extended period of time. Although cookies are used by most major websites and are accepted by default by most web browsers, it may be possible to disable cookies via your browser settings.

 

We use session cookies and usage data to make it possible to navigate the secure environment inside the Product and to keep, and periodically track, information about you for the purpose of creating a personalized web experience and improving the Product or measuring and conveying to others the performance levels of the Product. We may link the information we store in cookies to any personally identifiable information you submit while on the Product. This is for the purpose of creating a personalized experience within the Product, to assist Volunteer Success in understanding its users and subscribers and designing improvements to the Product, and for the purpose of collecting usage and performance metrics. For more information on how we use cookies please see our Cookies Policy: www.volunteersuccess.com/cookie-policy

 

6.8    Online and Mobile Advertising

We may allow third parties to use cookies on the Product to collect the same type of information for the same purposes as we do. Advertisers and advertising networks may from time-to-time place advertisements on our websites and mobile applications. These companies as well as data analytics companies who service them may collect information, such as your computer’s IP address, browser information, mobile device ID, and search queries as you use the Product. These companies also may use cookies and other technologies to collect data about you when you visit our Site. Cookies from advertising companies enable them to track your activity across various websites where they display advertisements and record and associate your activities, so they can show advertisements that they consider relevant to you. We do not have access to or control over the cookies that these third-parties use.

 

6.9    Use of analytics tools

The Product may from time to time implement other third-party analytics services that also use cookies. We will ensure that no personally identifiable information is included in those cookies. If the use of cookies by any service provider differs materially from the practices already listed, we will revise this document accordingly and notify existing customers/Users of the change(s). Other cookies created by the Product are used to secure your login session and to help ensure the security of your account. Such cookies are unrelated to the aforementioned traffic analysis and are never shared with third parties.

 

6.10 Location Data

When you access the Product using a web browser or other application, we may gather and store certain types of information including: traffic data from your browser, your IP address, location, GPS signals sent by a mobile device, cookie information, and the pages you visit on the Product. Traffic data is helpful in identifying and fixing problems with the Product.

 

6.11 Opting Out

Volunteer Success allows you to unsubscribe from some email notifications in order to stop receiving non-essential future communications from us from contact@volunteersuccess.com

 

7.    USE AND DISCLOSURE OF PERSONAL INFORMATION

 

7.1    General use

The Company will not use or disclose Personal Information for purposes other than the identified Purpose (as defined above) of the Product. We may use your Personal Information (defined above) to:

 

          enforce our Terms of Use;

          provide customer service and support, administrative messages, resolve disputes, and troubleshoot problems including helping third-party service providers fulfil their functions;

          fulfil your requests for certain features of the Product;

          customize, measure, and improve the Product;

          offer or provide you with products and services including providing you information relating to receipts, technical notices, updates, and security alerts;

          inform you of targeted marketing, service updates, and promotional offers unless you opt-out;

          assist us to measure our performance and to share performance information with others;

          aggregate and anonymize data for use for marketing and other analytics purposes;

          comply with legal or regulatory requirements (as described below); and

          fulfil other purposes such as connecting with third-party portals for volunteer opportunities, subject to your explicit consent.

 

7.2    Third-party disclosure

We may share personal information or feedback with affiliates, third-party vendors, consultants and other service providers who work for us. We may share your first name and comments or feedback with third-parties. We will not tie any other information, other than your first name, that can identify you to your comments or feedback. However, third-parties may be able to tell who you are from your comments, particularly if you provide your full name or your contact information in the comments.

 

7.3    Surveys

From time to time, the Company may offer you the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy Policy, except as specifically set forth in the rules for those contests, giveaways or promotions. From time to time, the Company may also ask you to participate in surveys designed to help us improve the Product. Any Personal Information provided to the Company in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.

 

7.4    Acquisition of the Company

In the event that the Company, or all or a portion of our business, or one or more of its divisions, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, liquidation or other similar transaction, your Personal Information shall be one of the transferred assets.

 

7.5    Retaining Information

We may retain your personal information while you have an account with us and thereafter for as long as we need it for purposes not prohibited by applicable laws and subject to the provisions in our Terms.

 

7.6    Legally compelled disclosures

Notwithstanding the foregoing, the Company reserves the right (and you authorize the Company) to share or disclose your Personal Information when the Company determines, at its sole discretion, that the disclosure of such information is necessary or appropriate:

          to enforce our rights against you or in connection with a breach by you of this Privacy Policy or the Terms of Use;

          to investigate or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others;

          to prevent prohibited or illegal activities; or

          when required by any applicable law, rule, regulation, subpoena, or other legal processes.

 

8.    DISCLOSURE OF PAYMENT CARD INFORMATION

 

To use certain services on the Product, we may require credit or debit card account information. By submitting your credit or debit card account information through the Product, you expressly consent to sharing of your information with third-party payment processors, other third-party service providers, and applicable businesses.

 

8.1    DATA RETENTION AND ACCOUNT TERMINATION

Users may terminate their account by emailing info@volunteersuccess.com with their request. Within 1 business day of receiving a termination request, or immediately after we terminate our relationship with you, the organization/other person offering volunteer opportunities/volunteer profile will be deactivated from the Product, but we may retain information about you for the purposes authorized under this Privacy Policy and our Terms unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Product or to comply with legal obligations.

 

Other than information that the Company is required to retain and provide to you by law, you should have no expectation of data retention whatsoever. From time to time the Company will create a backup of all data in the Company’s system. This backup is for use by the Company only in the case of disaster recovery or to maintain business operations in the case of an emergency. No data will be backed up (except for such disaster recovery purposes and Company's internal usage). Backing up your own data is your responsibility. The Company runs a periodic backup of end-user data and may store the end-user data as long as your account is current and active until the expiry of the Data Retention Period.

 

8.2    CONSENT AND PRIVACY SETTINGS  

By using the Product, you consent to the collection, use and disclosure of your Personal Information by us in the manner described in this Privacy Policy. You may always opt not to disclose certain Personal Information, but doing so may restrict access to certain features of the Product. For example, your name and email address are necessary to complete the registration process. At any time after registration, you may opt-out of most email communications from us by clicking on the opt-out link at the bottom of our emails, or by contacting us at the contact details listed above. However, we may still contact you for administrative purposes. Withdrawing consent will not apply to actions the Company has already taken based on your prior consent.

 

By providing your mobile phone number, you expressly consent to receive direct dial calls and/or SMS text messages, from Volunteer Success for any urgent and administrative issues. When you sign up for an account, you are opting in to receive emails and notifications from the Product and other Product users signed up with the Product.

 

You may decide, at your sole discretion, to change your profile setting to private. If you choose to do so, then your profile will not be searchable by organizations or volunteers looking to connect with you. If you are the parent or guardian of a minor, we recommend keeping the minor’s privacy settings private to ensure the minor’s personal information is not shared without your consent. If you choose to make the minor’s profile’s public then, you hereby acknowledge, agree and consent to the minor’s personal information being shared with registered organizations on Volunteer Success.

 

Volunteer Success disclaims any and all liability whatsoever that may arise as a result of your decision to set your profile setting as Public.

 

9.    ACCURACY OF INFORMATION AND INDIVIDUAL ACCESS

 

The Company relies on you to ensure that the Personal Information you enter into our system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may make changes or corrections to your Personal Information at any time. You may review or update your personal information by clicking your settings tab in your business dashboard or in the menu located within your personal profile.

 

When updating your personal information, we may ask you to verify your identity before we can act on your request. Unless required by law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical. Where we can provide information access and correction, and when required by law, we will do so for free.

 

We also make every effort to ensure the accuracy of the information in our reports, displays, articles and support queries. However, you must verify all information created from your use of the Product. We recommend that you consult a professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk. You are responsible for ensuring that the information you have entered into our system is accurate, reliable and complete.

 

10. ORGANIZATIONS’ ACCESS FOR YOUR EMPLOYEES OR CONTRACTORS OR VOLUNTEERS

 

You acknowledge, and represent to us that you will not share your subscriber identification, and rather that your Organization Representatives shall register for their own subscriber accounts on the Product. You agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from your disclosure to us of Personal Information relating to your Organization Representatives to enable us to set up a user id for such Organization Representatives.

 

11. THIRD-PARTY SERVICE PROVIDERS

 

We may share your Personal Information with service providers who help us to run our operations or to otherwise fulfil your request or as required by law. Our service providers are restricted from using your Personal Information in any way other than for the service they are providing. We ensure that such third parties maintain reasonable and appropriate safeguards. You own your data in accordance with the rules for subscriber-generated content set out in the Terms of Use: https://www.volunteersuccess.com/terms-of-use and can view  your own data via the Product at any time.

 

12. LINKS TO OTHER WEBSITES

 

Links to sites controlled or operated outside of our domain (each individually a “Third-Party Site” and collectively the “Third Party Sites”) are provided as a convenience to you only and do not imply an endorsement by us of a Third-Party Site or the company it purports to represent. We do not assume any responsibility for information and materials found on, or the privacy practices of, a Third-Party Site. This Privacy Policy does not apply to a Third-Party Site.

 

13. SECURITY MEASURES

 

We take your privacy very seriously. To keep your Personal Information secure, you are required to safeguard your subscriber name and password information in accordance with the Terms of Use.

 

In addition, we restrict unauthorized access through protective policies, procedures, and technical measures, including:

 

a)        providing reasonable physical and electronic safeguards with regard to the storage of Personal Information;

b)       limiting access to your Personal Information to those employees or contractors who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs; and

c)        governing employees and other contractors by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect.

 

Please note that no data transmission over the internet or otherwise can be guaranteed to be completely secure. As a result, while we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

 

If you have a security related concern, please contact us at the contact details provided above. We will work closely with you to ensure a quick and personal response to your concerns.

 

14. DISCLAIMER

 

If you choose to access the product, you do so at your own risk and are responsible for complying with all local laws, rules and regulations. We may limit the availability of the product, in whole or in part, to any person, geographic area and/or jurisdiction we choose, at any time and at our sole discretion. Our privacy policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags, and other technologies to serve and offer relevant advertisements.

 

15. NOTIFICATIONS

 

In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we may notify you by the email address registered to your account.

 

We will never send email messages to customers requesting confidential information such as passwords, credit card numbers, or social security or social insurance numbers. Please do not act on any such emails as you may compromise your Personal Information by replying or by following links to a fraudulent website.

 

16. MISCELLANEOUS

 

If any portion of this Privacy Policy is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Privacy Policy as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Privacy Policy that is unlawful, void or unenforceable shall be stricken from this Privacy Policy. The insertions of headings are for convenient reference only and are not to affect the interpretation of this Privacy Policy.