Objective:

The Ticket Centre Supervisor is an essential part of the Taste of Edmonton Security team, responsible for maintaining a safe and welcoming environment at the Ticket Centre.

There are three (3) shifts per day and we need two (2) volunteers per shift. 

Duties & Responsibilities:

• Monitor Ticket Center Entrance
• Monitor Ticket Centre entry point allowing only staff and volunteers access
• Remain alert for potential trouble spots, disruptive behavior, or safety concerns, and report as required.
• Ensure ticket sellers have their tickets and cash out of reach from customers
• Know where the cash booths are located and communicate this to guests
• Be prepared to answer customer questions
• Use radio communication effectively, or be willing to learn proper radio procedures, including when and how to request assistance from Benaiah Guarding (a reference guide will be provided).
• Demonstrate confidence when addressing concerns, while always exercising professionalism and discretion.
• Maintain strong awareness of the festival site, including First Aid, gate numbers, Lost and Found, muster points, and other key locations.
• Assist in maintaining a clean and safe environment by disposing of visible litter when necessary.

Note: Benaiah Guarding will be responsible for handing all difficult situations

Key Skills Required:

• Must be 18+ years old
• Excellent people and communication skills
• Ability to remain patient, courteous and calm in difficult situations
• Being respectful to people at all times
• Ability to stand and walk for long periods of time
• Attentive and watchful