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Support Line Volunteers respond to callers living in the Thames Valley area who are experiencing distress. This position is 100% remote. Some in-person training is required.
Position Summary
Support Line Volunteers are an
important part of the core services offered within Crisis Services at CMHA
TVAMHS. Volunteers provide supportive, phone based listening services to
individuals across the Thames Valley region (Oxford, Elgin, and Middlesex counties).
In the even that a caller is in crisis, the Volunteer will connect the caller
with appropriate crisis or emergency services.
Support Line Volunteers can provide
support with individuals when they are experiencing distress, which is a
personal and unique experience. All volunteers will participate in an agency
orientation, online self-directed training program, along with an in-person
group training session that will consist of core information about mental
health and addictions, as well as supportive listening techniques.
Volunteers will also be trained on
specific policies and procedures that are relevant to this role. Three training
shifts with a Volunteer Mentor will follow the training program before engaging
with callers.
Position
Location
Virtual; in-person training sessions
may be required
Time
Commitment
Minimum of 10 hours per month; shifts
consist of 2-hour time slots (flexible scheduling). Minimum commitment of 12
months required.
Reporting
Relationship
The Support Line Volunteer will receive supervision, direction, and support from both the Program Support and Manager of Supportive Response Programs, or their designate(s).
-Ensure reliable and consistent access to a working computer, internet
connection and quiet space to provide confidential supportive listening and
information as necessary to individuals calling the Support Line
-Provide confidential supportive listening, brief support and information
to callers
-Assess and triage crisis calls when needed and link callers to the Reach
Out Line when necessary
-Occasionally
make outbound calls to Friendly Callers participants and to follow up on missed
calls
-Utilize a database and other resources to provide community referral
information to callers
-Maintain accurate data collection and enter relevant information into
the database
-Attend all scheduled training sessions for the Support Line Volunteer role, inclusive of self-directed virtual training modules
Required
Qualifications
-Sensitivity to the variety of issues that callers will be
presenting with, including mental health and/or addictions
-Some knowledge of mental health and/or addictions, CMHA TV AMHS
Programs & Services and community resources
-Excellent customer service skills and a pleasant demeanor
-Strong, demonstrated ability navigate a computer and database
-Reliability and punctuality
-Ability to handle stress and conflict in a calm manner
Preferred Qualifications
-Experience working with individuals from diverse backgrounds
-Bilingualism: Bilingual in both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada
Additional Requirements
-Current, satisfactory Police Vulnerable Sector Check (PVSC)
-Minimum of 18 years of age
-Submit references with application (2 professional - which may include work supervisors, coworkers, teachers, volunteer supervisors, etc)
-Must be able to work at a computer for a few hours at a time
-Must be able to steer conversations to remain appropriate, welcoming, safe, and nonjudgmental
-Good listening skills and a nonjudgmental attitude
Select how you want to sign-up for this volunteer opportunity.
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Minimum age requirement is Yound Adult (Age 18-56) for all participants of this event.
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Thank you for your interest in volunteering at CMHA Thames Valley. Your application will be reviewed within the month. We will reach out once we've rendered a decision to move forward with your application.
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