Peer Listener Program (Living with OA)
Summary
Location
This opportunity can be done from anywhere.
When
About This Opportunity
Peer Listener Program
Position Overview
A peer-listener volunteer reaches out and connects directly with individuals across Canada that are going through a particularly challenging time with arthritis. This program provides an opportunity for individuals connecting to the Arthritis Line to then connect one-on-one with someone living with a similar arthritis experience. This program is intended to provide an opportunity for brief peer conversations and is not meant to be an ongoing or long-term support.
Time Commitment
Volunteers are asked to commit to approximately 5 hours per month, consisting of brief weekly check-ins to monitor the peer-listener inbox and supporting around 2 scheduled shifts (to be determined with program staff and based on your availability) for 2-4 peer-listener calls
We ask for a minimum commitment of 6 months
Occasional meetings, support sessions, and professional development sessions offered throughout the year
Key Areas of Responsibility
Support callers who may feel emotional, overwhelmed or fearful
Provide information and support to people affected by arthritis
Support program referrals and requests via phone and email
Direct callers to the online tools and resources on the Arthritis Society Canada website
Direct callers to local supports and resources
Data entry related to interactions, tracking, and reporting/documentation
Desired Skills and Attributes
Lived experience with arthritis is required for this role (ideally looking for someone with osteoarthritis)
Passionate about, and committed to, bettering the lives of those affected by arthritis
Experience working and interacting with people
Empathetic, friendly, and non-judgmental, with professional phone manner
Willingness to undertake training appropriate to the role (active listening, crisis training, etc.), and learn about Arthritis Society Canada’s resources
Ability to work effectively with staff and other volunteers remotely, and comfortable working with technology
Experience and knowledge of a helping profession is an asset, but not required
Major Contacts
An Arthritis Society Canada Staff member will directly oversee this role
People affected by arthritis
Other volunteers and Arthritis Society Canada staff
Working Environment
This position is remote, volunteers can participate where they have access to internet and a private environment.
Benefits
Support the organization’s mission as an integral member of the Peer-Listener team
Receive specialized training regarding arthritis and supporting interactions with others
Develop transferable employment skills
Develop communication skills by providing one-to-one support
Give back to the community and impact those living with arthritis
Build connections and be part of a community and receive ongoing opportunities and mentorship
Meet and talk to a diverse range of people
A letter of reference can be provided at the completion of the volunteer position
Availability and Working Environment
This position is remote. Volunteers can work from any location with internet access and a private space.
We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program
Volunteer Requirements
Whether you meet these requirements or not, we encourage you to share your interest in us. You may still be a fit for a different opportunity with our organization.
- Resume or Linkedin profile
- Willing to undergo a background or police records check
- Open to individuals 18 years & older
- Must provide two professional references
- Must have access to a personal computer and reliable internet connection
- Must volunteer from a secure and private environment to ensure the confidentiality of clients is maintained