About Us: 

Ronald McDonald House Toronto offers a supportive and nurturing environment for families with seriously ill children undergoing treatment. We operate a House for 81 families in downtown Toronto and eight Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. Our mission is to provide a sense of normalcy for families during challenging times by offering a range of programs and services.

Purpose:

Join us as a Family Room Volunteer at Health Sciences North , where you will help create a welcoming and comforting space for families to rest, recharge, and remain close to their child during treatment. This role provides a meaningful opportunity to support caregivers and families during a challenging time while contributing to a warm, respectful, and family-centred hospital environment.

Please note that the Family Room is a nonclinical space supporting caregivers. This role does not involve providing medical care or direct support to the child receiving treatment.

What You’ll Do: 

As a Family Room Volunteer, you will help create a welcoming and supportive environment for families. Responsibilities include:

• Welcoming families, guests, and visitors with warmth, compassion, and professionalism. 

• Providing excellent customer service and responding to questions within the scope of the volunteer role. 

• Helping families become familiar with the Family Room space, services, and available amenities. 

• Assisting with operational tasks to support the smooth running of the Family Room. 

• Restocking supplies and organizing materials as needed. 

• Helping maintain a clean, tidy, and welcoming environment. Following hospital procedures, safety requirements, and organizational guidelines. 

• Maintaining confidentiality and responding to sensitive situations with care and discretion. 

• Collaborating respectfully with the Family Room Coordinator, hospital staff, and fellow volunteers.

Skills & Qualifications

We are looking for volunteers who bring compassion, reliability, and a welcoming presence:

• Compassionate, empathetic, and comfortable supporting families during challenging circumstances. 

• Strong interpersonal, communication, and active listening skills. 

• A warm, friendly, and professional approach to customer service. 

• Ability to maintain confidentiality and handle sensitive situations appropriately. 

• Reliable, responsible, and committed to providing consistent support. 

• Able to take initiative and complete tasks independently. 

• Able to work collaboratively as part of a team. 

• Comfortable maintaining a clean and organized environment. 

• Previous customer service, administrative, reception, hospitality, or healthcare -related experience is considered an asset.

Requirements: 

• Age Requirement: Volunteers must be 18 years of age or older, as per organizational policy.

• Availability: Able to commit to a regular weekly shift for a minimum of 6 months. 

• Interview: Successful completion of a virtual interview with the hiring team.

• Background Check Screening: All volunteers are required to complete a police background check and satisfactory reference check.

• Health Screening and Immunizations: As this role is based within a hospital, Family Room volunteers are also required to complete additional health screening and immunization requirements mandated by the hospital.