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Role Details

Purpose:

Join us as a Family Room Volunteer at Credit Valley Hospital, where you will help create a welcoming and comforting space for families to rest, recharge, and remain close to their child during treatment. This role provides a meaningful opportunity to support caregivers and families during a challenging time while contributing to a warm, respectful, and family-centred hospital environment.

Please note that the Family Room is a nonclinical space supporting caregivers. This role does not involve providing medical care or direct support to the child receiving treatment.

What You’ll Do:

As a Family Room Volunteer, you will help create a welcoming and supportive environment for families. Responsibilities include:

• Welcoming families, guests, and visitors with warmth, compassion, and professionalism.
• Providing excellent customer service and responding to questions within the scope of the volunteer role.
• Helping families become familiar with the Family Room space, services, and available amenities.
• Assisting with operational tasks to support the smooth running of the Family Room.
• Restocking supplies and organizing materials as needed.
• Helping maintain a clean, tidy, and welcoming environment.
• Following hospital procedures, safety requirements, and organizational guidelines.
• Maintaining confidentiality and responding to sensitive situations with care and discretion.
• Collaborating respectfully with the Family Room Coordinator, hospital staff, and fellow volunteers.

Skills & Qualifications

We are looking for volunteers who bring compassion, reliability, and a welcoming presence:

• Compassionate, empathetic, and comfortable supporting families during challenging circumstances.
• Strong interpersonal, communication, and active listening skills.
• A warm, friendly, and professional approach to customer service.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Reliable, responsible, and committed to providing consistent support.
• Able to take initiative and complete tasks independently.
• Able to work collaboratively as part of a team.
• Comfortable maintaining a clean and organized environment.
• Previous customer service, administrative, reception, hospitality, or healthcare-related experience is considered an asset.

Requirements:

• Age Requirement: Volunteers must be 18 years of age or older, as per organizational policy.
• Availability: Able to commit to a regular weekly shift for a minimum of 6 months
• Interview: Successful completion of a virtual interview with the hiring team
•  Background Check Screening: All volunteers are required to complete a police background check and satisfactory reference check
• Health Screening and Immunizations: As this role is based within a hospital, Family Room volunteers are also required to complete additional health screening and immunization requirements mandated by the hospital. 

Schedule: We are currently looking to fill the following shifts:

• Wednesdays from 3pm to 6pm
• Fridays from 3pm to 6pm