Purpose:
As a Distress Line Listener, you will provide confidential and non-directive supportive listening to individuals in need. Acting as a first point of contact, you'll support callers on a 24-hour Distress Line, addressing issues such as family violence, bullying, mental illness, and suicide. Your role involves helping callers identify coping resources and providing referrals to appropriate community services.
Tasks:
Engage with Distress Line callers, offering immediate support and referrals when necessary.
Complete call sheets, call statistics forms, and Risk Assessments as required.
Maintain adherence to ethical standards and confidentiality protocols.
Undergo additional training for the Canadian Suicide Prevention Society.
Report any risk management issues to the volunteer supervisor.
How to Apply:
Thank you for considering this volunteer opportunity.
You will be redirected to an external website where you can view the details of this volunteer opportunity and apply to it. Please note that this website is not owned or managed by us, and we are not responsible for any information or actions taken on this external site (https://edmonton.cmha.ca/brochure/volunteering-with-the-distress-line/).
