February 06, 2024
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May 05, 2021The pandemic has brought much loss and sorrow. It has also provided unique learning opportunities. Since we were forced to stop doing things a certain way, we can pause to contemplate how doing things differently can help us to move forward.
March 23, 2022Waiting in a health-care setting, specifically an Emergency Department (ED), is arguably one of the most uncomfortable places to wait. The patient is in distress, physically and mentally. To better understand these experiences and to consider improvements, we mobilized a group of Lakeridge Health’s Patient and Family Experience Advisors and staff to co-design a solution.
July 22, 2022I recently googled “Volunteer” on Google images and got 972,000,000 pictures. The first two pages of images, since I didn’t look at all 972 million, displayed 30 images, and 11 (just over 1/3) of those pictures were like the ones below. The following graphics are used by many organizations to promote their volunteer opportunities. When you click on the image, you are linked through to the website of the organization that is trying to recruit volunteers. As I looked at many appeals for volunteers, I asked, “What is wrong with this picture?” The answer? Twenty-first century volunteers do not want to raise their hands.
